Reach Active

Reach Active is our purpose-built app that connects physios and their patients throughout recovery. Patients can complete a digital assessment, follow personalised exercise plans, track their progress, message their physio and manage appointments and payments, all in one place. Your clinicians can review assessments, tailor programmes, monitor progress and step in when needed. It’s human-led and digitally enabled, designed to make your team’s care go further, not replace it.

Reach Active is designed for physiotherapy providers, insurers and their patients. Providers use it to extend care beyond the clinic and support more patients with less admin. Insurers use it to improve clinical pathways, giving members faster access to care and clearer insight into outcomes. And patients get a simple app that keeps them connected to their physio and on track with their recovery.

Yes. Reach Active can be fully white-labelled, so your patients see your name and branding while you benefit from our proven technology. It integrates with your existing workflows, helping you scale your care pathways, reduce friction for clinicians and lower the cost of care.

Around 6 to 8 minutes for patients to complete, and it can be shortened to a quicker triage form if needed. Smart, algorithm-based questions cover pain history, lifestyle, goals, fear avoidance (yellow flags) and serious pathology (red flags), so your clinicians have the full picture before care begins.

Every assessment is reviewed by an HCPC-registered physiotherapist, ensuring a high level of clinical safety. Red flags are prioritised automatically, so urgent cases are seen first.

Yes. Secure in-app chat lets patients message their physio at any time, so they can ask questions and overcome barriers to sticking with their programme. It also provides a clear clinical escalation route when needed.

There are three ways. You can license Reach Active for your own clinicians, use our national physio network to deliver care for you, or combine the two. We’ll help you choose the model that fits your organisation.

Yes, integrates securely via API with other systems, including Omega, so patient records transfer without double entry. 

You’ll see patient engagement, progress and outcomes across your caseload. For insurers and partners, Reach Insight brings journeys, outcomes and claims impact together in one view.

Simply click “Book a demo” and fill in a few details. One of our team will be in touch to arrange a time that suits you and walk you through how Reach Active could work for your organisation.