How Bupa utilised Omega features to streamline their workflow
Omega automates case management, clinical records, and insurance billing, clearing away administrative friction so providers can focus on patient care
From a near-zero baseline
When Bupa set out to modernize its healthcare pathways, it needed a clinical management platform capable of connecting virtual triage with a nationwide network of physiotherapists. Deploying Omega allowed Bupa to automate complex insurance billing, eliminate manual data entry, and maintain a single, auditable electronic health record for every member. By clearing away administrative friction, Omega enabled Bupa’s clinical teams to focus entirely on patient care-achieving £2.0M in cost savings and a 93% customer satisfaction score .
“Reach Active has transformed how our team manages patient care. Patients can now access a physio assessment 85% faster than through traditional pathways, and 96% are satisfied with their experience. From digital triage in the app right through to face-to-face treatment, our physiotherapists have full visibility of every treatment plan, so they spend less time on paperwork and more time delivering high-quality care.”
Jacqui Dorney
Managing Director, Ascenti Physio
A connected care rollout
Our "Connected Care" strategy centred on seamless clinical integration — bringing together digital touchpoints and physical presence to create a unified patient journey across the UK.
The Reach patient app became the connective tissue between remote and in-clinic care, enabling real-time communication, care coordination, and engagement tracking across every touchpoint in the pathway.
- Reach patient app: end-to-end clinical integration across digital and in-person channels
- Rapid scaling to 40+ new priority clinics across UK regions in close partnership with Bupa
- Unified care pathways reducing handoff friction between clinical settings and providers
Class-leading outcomes, proven at scale
Our value-based care model consistently delivers superior patient satisfaction while driving meaningful cost reductions for Bupa — a dual outcome that defines the partnership's success.
